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Monday – Friday: 8:00am – 5:00pm (AEDT)

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Shipping & Delivery

Fast, reliable delivery to get your TAIAO & ORA caps to you quickly.

Complimentary Shipping

FREE Standard Shipping on orders over AUD $150 for all domestic orders within Australia. All orders under AUD $150 have a flat rate of $10.

Processing & Delivery Times

We process all orders Monday–Friday and aim to have your product(s) dispatched within 3 business days.

Standard Delivery Timeline

We endeavour to deliver all products within 5–10 business days to the address specified during checkout.

Please note: Extended delivery time applies for WA, NT and far north QLD.

Tracking Your Order

Once your order has been picked and packed, you'll receive a shipping confirmation email with a tracking number and a direct link to track its delivery. If you have not received tracking details, your order is still being packed and is yet to be dispatched.

What if I'm Not Home?

Our courier will either re-attempt delivery the next business day, or leave a card for collection from your nearest post office.

Authority to Leave (ATL)

Once your parcel is set for delivery, you can opt for Authority to Leave, where the parcel will be left at the driver's discretion without a signature.

When selecting ATL, you accept full responsibility for safe delivery. TAIAO & ORA cannot be held responsible for stolen or missing parcels as a result of this option. We highly recommend keeping the default signature-on-delivery option.

Returns

TAIAO & ORA wants you to be fully satisfied with your purchase.

Change of Mind Returns

If you have changed your mind about an item purchased online, you can return it within 30 days from the date of delivery. Products must be returned undamaged, unworn, unwashed, in a resalable condition, with all packaging, swing tags and accessories.

No refund will be processed for items returned incomplete, damaged or soiled.

Non-Returnable Items

Unless defective, we do not accept the following under our change of mind policy: all items marked final sale; underwear, socks, headwear and drinkware due to hygiene reasons; gift cards and vouchers.

Refund Processing

Once item(s) are received and confirmed resalable, please allow up to 7–10 days for the refund to appear on your statement. A full refund of the product price will be issued to the original payment method. Original and return postage costs are not reimbursed.

If your item is faulty, damaged or not as ordered, we will provide a pre-paid return shipping label at no cost to you.

Faulty or Damaged Items

TAIAO & ORA will accept the return of faulty goods within 30 days of receipt. In the rare occasion that you receive a faulty or damaged item, please contact our team through the website contact form.

法人営業 — B2B SOLUTIONS

Corporate Sales

TAIAO & ORA's Corporate Sales program will assist your company with customized lifestyle apparel for staff uniforms, office outings, employee and client gifting, corporate events, trade shows, and conferences.

Customisable Options

We offer three different types of custom embellishments. Choose from embroidery, custom patches and heat transfer to showcase your logo on our products.

Embroidery

Premium thread work for lasting quality. Perfect for logos, monograms, and detailed designs that stand the test of time.

Custom Patch

Woven or PVC patches with vibrant colors. Ideal for bold branding and intricate designs with a premium tactile feel.

Heat Transfer

Smooth, lightweight finish with photographic detail. Great for full-color logos and complex graphics on various fabrics.

Our corporate sales team will respond within 24 hours

Privacy Policy

This is the privacy policy ("Privacy Policy") of TAIAO & ORA, referred to in this Privacy Policy as "we", "our" or "us".

This Privacy Policy outlines how we collect, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) including the 13 Australian Privacy Principles in Schedule 1 to that Act (the "Privacy Act").

Personal information we collect and hold

Personal information means information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.

If you are or were employed by us, the Privacy Act and this Privacy Policy may not apply to our handling of your personal information.

The kinds of personal information that we may collect and hold about you include: your name; your postal address; your telephone number; your email address; your sex, gender and other demographic data; your location; your date of birth; your country of origin and citizenship; your marital status; information about your interests, preferences, characteristics or behaviour; information about your TAIAO & ORA account, such as usernames and passwords; if you make a purchase from us, your payment card information and information about the products you have purchased; information about how you interact with our website; an image or video of you or audio recordings of your voice; information you provide when you participate in market research surveys; health information such as information about your COVID-19 vaccination status; your biometric information; and any other information you provide to us.

We will treat other information that we collect as personal information where we are required to by applicable law, which may include IP addresses, device identifiers, cookie identifiers, the website browser or operating system you are using, and the areas within our sites that you visit.

How we collect and hold your personal information

We collect information directly from you — for example, when you register on the site or make an online purchase, take our surveys, participate in online forums, or interact with us directly.

We collect information from you passively — for example, we use common tracking tools like cookies and web beacons on our websites and in emails that we send to you.

We get information about you from third parties — for example, social media websites may provide us with information about you.

Unless you are working with us, the information we hold about you will be stored on our servers and/or on servers of companies that provide services to us. Those servers are located in data centres in the United States, Europe, Australia, New Zealand and other countries.

Purposes for which we collect, hold, use and disclose your personal information

To process your requests — for example, to fulfil an order you place with us, contact you about a purchase, or notify you if you win a promotion.

To tell you about new products and services — we may send you updates about our sites or new products, and customise our website to show you products or information we think you would find interesting.

To protect our sites and apps — we may use your information to protect our company, staff, and customers.

To operate our sites and serve our advertisements — we use information we collect to analyse trends and improve site layout, monitor traffic patterns, and personalise our site.

To process your application for an employment or other opportunity — if you submit personal information to us in relation to an employment opportunity.

Disclosure of Personal Information

We may share information within the TAIAO & ORA family of companies, with third parties who perform services on our behalf, with our business partners, with third parties for their marketing purposes, and as required by law. We may disclose your personal information overseas, including to the United States, Europe, Australia, New Zealand and other countries.

Your Choices

Opting out of marketing emails — you can opt out by following the instructions in any marketing email you receive, or by sending us an email.

Controlling cookies and tracking tools — you can choose to turn off tracking tools. However, if you turn off tracking, some features on our sites may not work.

Controlling tools on your mobile devices — for example, you can turn off the GPS locator or push notifications on your phone.

Security of Personal Information

While we use reasonable security measures, we cannot guarantee that the Internet or your mobile or other device will be completely secure.

We encourage you to take steps to protect yourself online, including ensuring that any online account information you have remains secure. For example, do not share your password with other people.

Access to your Personal Information

You may request access to personal information that we hold about you and request the correction of that information. If you would like to request to access or correct the personal information that we hold about you, please contact us using the details provided at the end of this Privacy Policy.

Complaints

If you have any questions or complaints about how we collect, use, disclose or manage your personal information, you can contact us using the details provided at the end of this Privacy Policy. We will respond to your request within a reasonable time frame.

Under the Privacy Act, you have the right to make a complaint to the Office of the Australian Information Commissioner ("OAIC"). Please note the OAIC requires any complaint to be made to us before you make a complaint to the OAIC. Further details about how to lodge a complaint with the OAIC can be found at https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/.

Terms & Conditions

Welcome to TAIAO & ORA (the "Website"). The Website is owned and operated by TAIAO & ORA, referred to in this Agreement as "TAIAO & ORA," "we," "us" and "our".

1. Introduction

By using the Website, you agree to be bound by all the terms and conditions contained in this Terms of Use Agreement (the "Agreement"). By using the Website, you also represent that you are at least 13 years old. TAIAO & ORA does not knowingly collect personally identifiable information from users under the age of 13. YOU MAY NOT USE OR REGISTER FOR THE WEBSITE IF YOU ARE UNDER THE AGE OF 13.

SECTION 16 (BINDING ARBITRATION) CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRE, WITH ONLY SPECIFIED EXCEPTIONS IN SECTION 16, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE ACTIONS OR PROCEEDINGS.

We may, from time to time, modify the terms of this Agreement. Your use of the Website following any such modification constitutes your agreement to the terms of the modified Agreement.

2. Privacy

Please review our Privacy Policy, which also governs your visit to the Website, to understand our privacy practices. The terms and conditions of our Privacy Policy are incorporated herein and made a part of this Agreement.

3. Consideration

You acknowledge that this Agreement is supported by reasonable and valuable consideration, the receipt and adequacy of which is hereby acknowledged, including your use of the Website and receipt of data, materials and information available at or through the Website.

4. Restrictions on Use of Materials

Trademarks — TAIAO & ORA and other trademarks, service marks, trade names, and trade dress indicated on our Website are trademarks or registered trademarks of TAIAO & ORA and its affiliates. All rights in such names are hereby reserved.

Copyright — All information, text, images, photographs, graphics, videos, music, user interface and other content and materials contained on the Website are the copyrighted property of TAIAO & ORA or its third-party licensors. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Website for any purposes.

For usage permission, please contact us via e-mail at taiao&ora@gmail.com

5. Notice of Copyright Infringement

We respect and honor the intellectual property of others. If you believe that your work has been copied and is accessible on the Website in a way that constitutes copyright infringement, please provide our copyright agent with the following information:

Identification of the copyrighted work claimed to have been infringed;
Identification of the allegedly infringing material on the Website that is requested to be removed;
Your name, address, and daytime telephone number, and an e-mail address if available, so that we may contact you if necessary;
A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

Our copyright agent for notice of claims of copyright infringement on the Website is:

taiao&ora@gmail.com

Attn: Legal Department
50A Fulham Street
Kewdale, WA, 6105 AUSTRALIA

6. Registration

You do not have to register to view the Website or purchase products as a guest. However, you must register for an account in order to access the full features of the Website. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify TAIAO & ORA immediately of any breach of security or unauthorized use of your account. TAIAO & ORA will not be liable for any losses caused by any unauthorized use of your account.

7. Comments and Unsolicited Submissions

Any comments, reviews, testimonials, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") posted to the Website or sent to us shall be and remain the exclusive property of TAIAO & ORA. Your submission of any such Comments shall constitute an irrevocable assignment to TAIAO & ORA of any and all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments.

8. License and Website Access

TAIAO & ORA grants you a limited, revocable and nonexclusive license to access and make personal use of the Website but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TAIAO & ORA.

9. Third-Party and Co-Branded Websites

The Website may contain hyperlinks to websites operated by persons or entities other than TAIAO & ORA. We provide such links for your reference and convenience only.

TAIAO & ORA IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY OR CO-BRANDED WEBSITE.

10. Your Responsibilities

You agree to comply with all applicable laws in connection with your use of the Website. You must not attempt to violate the security of the Website, send unsolicited e-mail, or forge any TCP/IP packet header or any part of the header information in any e-mail or posting.

11. Termination or Restriction

TAIAO & ORA may terminate or restrict your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately.

12. Risk of Loss

All products purchased from the Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, TAIAO & ORA. Title to products purchased on the Website, as well as the risk of loss for such products, passes to you when TAIAO & ORA delivers these items to the carrier.

13. Product Information

TAIAO & ORA attempts to be accurate in describing its products and services on the Website. We do not warrant that product and service descriptions or other content are complete, reliable, current, or error-free.

14. Disclaimer of Warranties and Limitations on Liability

THE WEBSITE IS PROVIDED BY TAIAO & ORA ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAIAO & ORA MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE WEBSITE.

15. Governing Law

Except as otherwise set forth in Section 16, this Agreement will be governed by the laws of the United States of America and the State of California, without regard to principles of conflicts of law. Any disputes arising out of this Agreement or your use of the Website will be heard only in the state or federal courts located in Orange County, California, USA.

16. Binding Arbitration

NOTICE: PLEASE READ THIS SECTION CAREFULLY. IT LIMITS CERTAIN RIGHTS, INCLUDING YOUR RIGHTS TO TRY CLAIMS IN COURT BEFORE A JUDGE OR JURY AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE CLAIM OR ACTION.

Mandatory Informal Dispute Resolution — If you or TAIAO & ORA have a Claim, you and TAIAO & ORA agree to make a good faith effort to resolve it informally prior to initiating a formal arbitration proceeding. Your notice shall be sent by mail to 50A Fulham Street, Kewdale, WA, 6105 AUSTRALIA, Attn: Law Department.

Agreement to Arbitrate — If we are unable to resolve a Claim through the mandatory informal dispute resolution process, you and TAIAO & ORA agree that all Claims between you and us will be resolved entirely through the binding individual arbitration process.

Jury Waiver and Limitation of Rights — You and we agree that, by agreeing to arbitrate any Claims, the parties are each waiving the right to a trial by jury or a trial before a judge in court.

Class Action and Representative Action Waiver — You and we agree that each may bring Claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

17. Indemnification

You hereby agree to indemnify, defend, and hold TAIAO & ORA, its licensors, licensees, distributors, agents, representatives and other authorized users harmless from and against any and all losses, damages, liabilities and costs incurred in connection with any claim arising out of any breach by you of this Agreement.

Ad & Cookie Policy

Our Use of Cookies and Other Tracking Technologies and Online Advertising

Last updated January 6, 2025

When you visit or interact with TAIAO & ORA and our websites, mobile applications and other online features and services ("Sites"), we and our service providers, including third party advertising and analytics companies, may use several common tracking tools that collect information, including personal information, about you and your use of the Sites, over time and across different websites.

Tracking tools we use
We use tracking tools for a variety of reasons
We engage in interest-based advertising
Third Parties Who Set Cookies and Other Tracking Technologies Through the Sites
You can control certain tracking tools
You can opt-out of online behavioral advertising

Tracking tools we use

We use the following methods to automatically collect information from visitors to our Sites:

Cookies

Cookies are small data files that download onto your computer or other device when you visit the Site or otherwise access our online content on certain websites. Cookies may be used for many purposes. We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your computer after the browser has been closed).

To learn more, visit http://www.allaboutcookies.org/ or http://www.youronlinechoices.eu/.

Web Beacons

Small graphic images or other web programming code called web beacons (also known as "pixel tags," "1x1 GIFs," or "clear GIFs") may be included in our web pages and email messages. Web beacons and similar technologies may be used for a number of purposes, including to count visitors to the Sites, to monitor how users navigate the Sites, and to count how many emails were actually opened.

Embedded Scripts

An embedded script is programming code that is designed to collect information about your interactions with the Sites, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is only active while you are connected to one of the Sites, and is deactivated or deleted thereafter.

We use tracking technologies for a variety of reasons

We may use the information collected automatically through the Sites in order to: track visitors to our websites; recognize past visitors and customers and remember preferences; store your password if you are registered on our website; integrate with third party social media websites; facilitate your purchases; serve you with advertising content in which we think you will be interested; understand the effectiveness of our advertisements; prevent you from seeing the same advertisements too many times; combine information we have collected about you from multiple sources; and better understand our audience, our customers, our website visitors, and their respective interests.

We engage in interest-based advertising

We and our partners display interest-based advertising using information gathered about you over time across multiple websites or other platforms (including websites and apps). Third parties, including advertising and analytics companies, set their own cookies and similar tracking technologies on the Sites.

Interest-based advertising or "online behavioral advertising" includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your browsing habits or online activities. These ads might be served on third-party websites or on apps.

Third Parties Who Set Cookies and Other Tracking Technologies Through the Sites

Google Analytics

We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies and similar technologies to collect and analyze information about the use of the Sites and report on activities and trends. For example, we collect details of the site where the visitor has come from and the total number of times a visitor has been to our website.

You can learn about Google's practices by going to google.com/policies/privacy/partners, and opt out by downloading the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

TikTok Conversion Tracking Pixel

TikTok is a social media platform which we use for advertising our products, content, and brands.

YouTube

YouTube is a video platform which we use for advertising our products, content, and brands.

You can control certain tracking tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To find out more about how to enable, disable, or delete cookies from your web browser, please visit http://www.allaboutcookies.org/. To control flash cookies, which we may use on certain websites from time to time, you can go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. Why? Because flash cookies cannot be controlled through your browser settings.

Our Do Not Track Policy

Some browsers have "Do Not Track" features that allow you to tell a website not to track you. There is no standard definition or application of "Do Not Track" at this time. TAIAO & ORA uses commercially reasonable efforts to detect and process "Do Not Track" signals, but may not respond to "Do Not Track" signals except as specifically required by law. To find out more about "Do Not Track," please visit www.allaboutdnt.com.

If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Certain options you select are browser and device specific.

You can opt-out of online behavioral advertising

While we may use a variety of service providers to perform advertising and analytics services, some of these companies are members of the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising, which provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes.

You can visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information about targeting advertising and the "opt-out" procedures of NAI members. You may also visit http://optout.aboutads.info, which provides information about targeted advertising and offers an "opt-out" by participating companies in the DAA Self-Regulatory Program.

You may also learn more and make choices about interest-based advertisements from participating third parties at the Canadian DAA choice page at http://youradchoices.ca/choices and the European DAA online choice page at http://youronlinechoices.eu/ and the Australian DAA online choices page at https://www.youronlinechoices.com.au.

For mobile apps, you may be able to limit certain advertising practices using the settings on your phone, tablet, or other mobile device. Also, on most mobile devices, you can install the DAA's AppChoices app to make choices about cross-app interest-based advertisements from participating parties. You may review additional information on opting out of mobile devices at http://www.networkadvertising.org/mobile-choice/.

Please note that opting out through these mechanisms does not opt out of being served advertising. You will continue to receive generic ads while online.